🔒 my88 Privacy Policy — Your data is protected with 256-bit SSL encryption at all times! 🛡️ my88 never sells your data to any third party — privacy is your right! 💳 Secure deposit via Touch 'n Go, DuitNow, GrabPay — no hidden fees! 👑 my88 VIP Programme — Up to 20% cashback every week for loyal members! ⚽ Betting EPL & Malaysia Super League with the best odds, only at my88! 🔒 my88 Privacy Policy — Your data is protected with 256-bit SSL encryption at all times! 🛡️ my88 never sells your data to any third party — privacy is your right! 💳 Secure deposit via Touch 'n Go, DuitNow, GrabPay — no hidden fees! 👑 my88 VIP Programme — Up to 20% cashback every week for loyal members! ⚽ Betting EPL & Malaysia Super League with the best odds, only at my88!
  1. Home
  2. Privacy Policy

My88 Privacy Policy – Personal Data Protection for Malaysian Players

Your privacy is our priority. This document explains clearly how my88 collects, uses and protects your personal information — written in plain language, not confusing legal jargon.

Updated: 1 January 2026 Bahasa Melayu (ms-MY) Malaysia
Register Securely Terms & Conditions

My88 Data Protection Commitment

Six core principles that shape how my88 handles the privacy and personal data of all Malaysian members.

🔐
256-Bit SSL Encryption on Every Transaction
Every piece of data that travels between your device and my88's servers — from login credentials and deposit details to game history — is protected with 256-bit SSL encryption. The same technology used by Malaysia's largest banks to secure your online banking transactions.
256-Bit SSL
🚫
Your Data Is Never Sold
my88 does not sell, rent, or trade member personal information to any third party for marketing or commercial purposes. The information you provide to my88 is used solely for platform operations and to ensure the best possible gaming experience for you.
Zero Data Selling
👁️
Full Transparency in Data Usage
my88 clearly states the purpose behind each category of data collected — from your full name for identity verification to device data for account security. No data is collected without a defined purpose, and you may enquire about any data we hold on you at any time.
Transparent & Clear
✋
Your Data Rights, In Your Hands
As a my88 member, you have the right to access your personal data, request corrections if there are errors, apply for data deletion in certain circumstances, and withdraw your consent for data use at any time. Requests can be submitted through my88's 24/7 customer support.
Your Full Rights
🛡️
Secure & Limited Data Storage
my88 member personal data is stored on servers protected with strict access controls — only my88 staff with a legitimate operational need can access that data. Passwords are stored in hashed form and cannot be read by anyone, including my88 staff.
Restricted Access
📋
Compliance with International Privacy Standards
The my88 Privacy Policy is built on international data protection best practices. We periodically review and update this policy to ensure it remains aligned with technological developments and the latest data protection requirements, so our Malaysian members are always fully protected.
International Standards

Table of Contents

Related Links

Welcome to the my88 Privacy Policy (my88-vip.com). This document transparently explains how we collect, use, store, and protect your personal information when you register, log in, or use any of my88's platform services. By registering or continuing to use the my88 platform, you agree to the practices described in this policy. If you have any questions, please contact the my88 support team via 24/7 live chat or email at support@my88-vip.com.

1 Personal Information We Collect

My88 collects various types of personal information as you interact with our platform. Below are the data categories we collect and the purpose behind each:

Data Category Example Information Primary Purpose
Identity Data Full name, date of birth, MyKad/passport number Age and identity verification, AML compliance
Contact Information Malaysian phone number, email address Account communications, OTP verification, security notices
Financial Data Payment method name, account number (last 4 digits), transaction history Processing deposits and withdrawals, payment verification
Platform Activity Data Game history, betting records, bonuses claimed Account management, VIP programme, fraud detection
Technical Data IP address, device type, browser, operating system Account security, suspicious login detection
Cookie Data Session cookies, preference cookies, analytics cookies User experience, platform usage statistics

My88 only collects data that is strictly necessary for the stated purpose. We do not collect sensitive data categories such as health information, religious beliefs, or political views.

Minimum Data Collection Principle: my88 operates on a data minimisation principle — we only request information that is necessary for platform operations, account security, and regulatory compliance. If a piece of information is not needed, we do not ask for it.
2 How my88 Uses Your Personal Data

The personal information we collect is used exclusively for the following purposes. my88 does not use your data for any other purpose without obtaining your additional consent:

  • Account Management: Creating and maintaining your my88 account, processing registration, verifying your identity and managing your account settings.
  • Financial Transaction Processing: Processing deposits via Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay and FPX, as well as withdrawals of winnings to your Malaysian bank account or e-wallet.
  • Platform Security: Detecting and preventing fraud, money laundering, multiple account ownership, and any activity that violates my88's Terms & Conditions.
  • Service Improvement: Understanding how members use the platform — such as the most frequently played games, peak usage times and the most popular features — to help us continuously improve my88.
  • VIP Rewards Programme: Calculates your VIP points, membership tier, and eligible weekly cashback based on your account activity on the my88 platform.
  • Service Communications: Sends important notices about your account, transaction confirmations, security updates, and policy amendments that affect you.
  • Marketing Communications (with consent): Keeping you informed about my88 promotions, bonuses, and new offers — only if you have given consent to receive such communications. You may withdraw this consent at any time.
  • Legal Compliance: Comply with applicable legal requirements, including anti-money laundering measures and mandatory identity verification obligations.
Marketing Note: If you no longer wish to receive marketing communications from my88, you may unsubscribe at any time by clicking the "Unsubscribe" link in any of our marketing emails, or by contacting my88 support directly.
3 Data Sharing with Third Parties

My88 does not sell, rent, or trade personal information of members to any third party for their own marketing purposes. This is an absolute commitment with no exceptions.

However, to enable my88 to operate legally and deliver the best possible service to you, data may be shared with the following limited categories of third parties:

  • Payment Processing Providers: Malaysian payment service providers such as Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, and FPX receive only the minimum data required to process your financial transactions. Any data shared is strictly limited to what is necessary to complete the transaction in question.
  • Game Providers: Game providers such as Evolution Gaming, Pragmatic Play, and Playtech may receive anonymised account identifiers for the purposes of game operations, game statistics, and fairness monitoring. These providers do not receive any of your personally identifiable information.
  • Identity Verification Service: A designated third-party identity verification provider receives a secure copy of your documents solely for KYC (Know Your Customer) verification purposes.
  • Relevant Authorities: my88 will disclose the required information to the relevant authorities when mandated by law, court order, or a legitimate investigation by an enforcement agency.

All third parties that receive my88 member data are bound by strict data protection agreements and are only permitted to use the relevant data for the specific purposes stated in those agreements.

4 Data Security & Protection Measures

My88 invests seriously in data security infrastructure to protect our members' personal information. Key security measures we have implemented include:

  • Data Encryption in Transit: All communication between your browser or app and my88's servers is protected with 256-bit TLS/SSL protocol — no data travels in unencrypted form.
  • Data Encryption at Rest: Sensitive data stored in the my88 database — including passwords (stored as irreversible hashes) and financial information — is protected with industry-grade encryption.
  • Strict Access Controls: Only my88 staff with a legitimate operational need may access member data. Access is managed through a multi-tiered permission system and is audited on a regular basis.
  • Two-Factor Authentication (2FA): my88 offers 2FA as an added security layer for member accounts. Once enabled, logging in requires additional verification via SMS OTP sent to your Malaysian phone number.
  • Suspicious Activity Monitoring: my88's monitoring system continuously tracks login patterns, transactions, and account activity to detect any unusual or suspicious behaviour — automatically triggering protective measures when necessary.
  • Regular Security Audits: my88's security infrastructure is regularly reviewed by our internal security team and through external security assessments to identify and address any potential vulnerabilities.
Shared Responsibility: While my88 implements comprehensive security measures, the security of your account also depends on your own actions. Use a strong and unique password, enable 2FA, never share your login details with anyone, and contact my88 immediately if you suspect any unauthorised activity.
5 Cookies & Tracking Technologies

My88 uses cookies and similar tracking technologies to enhance platform functionality and deliver a better experience for members. The following are the types of cookies we use:

  • Essential Session Cookies: Required for core platform operations — keeping you logged in during your gaming session, remembering your language settings, and maintaining session security. These cookies cannot be disabled without affecting platform functionality.
  • Preference Cookies: Saving your preferences such as preferred betting limits, match schedule views and other display settings. These cookies make your experience more convenient every time you return to the my88 platform.
  • Analytics Cookies: Collects anonymised usage data — pages visited, time spent, features used — to help us understand how the platform is being used and make meaningful improvements.
  • Security Cookies: Used to detect and prevent fraudulent activity, verify that logins originate from recognised devices, and identify unauthorised access attempts.

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect the functionality of the my88 platform. For more information on managing cookies in your browser, please refer to your browser's documentation.

6 Data Storage & Retention

My88 retains member personal data only for as long as necessary for the purposes stated in this policy, or as required by applicable law. Retention periods vary depending on the type of data:

  • Active Account Data: For as long as your account remains active with my88. This data is required for ongoing account operations, VIP management, and transaction verification.
  • Financial Transaction Records: Retained for a minimum of 7 years after the transaction takes place, in compliance with financial compliance and applicable accounting law requirements.
  • Identity Verification (KYC) Data: Retained for a minimum of 5 years after account closure, in compliance with AML (Anti-Money Laundering) requirements.
  • Data After Account Closure: When you close your my88 account, operational data such as your game history will be anonymised within 90 days. Data required for legal compliance will be retained for the relevant periods outlined above.
  • Communication Data: Customer support communication logs are retained for 3 years for service reference and potential dispute resolution.
Data Deletion Upon Request: For data not subject to mandatory retention requirements, you may request deletion of your personal data by contacting support@my88-vip.com. Requests will be processed within 30 days.
7 Your Privacy Rights as a my88 Member

As a my88 member, you have the following privacy rights, which you may exercise at any time by contacting the my88 support team:

👁️
Right of Access
You have the right to request a copy of all personal data my88 holds about you. We will provide a data report within 14 business days from the date the request is received.
✏️
Right to Rectification
If any personal data held by my88 is inaccurate or out of date, you have the right to request a correction. We will update your data within 7 business days.
🗑️
Right to Deletion
In certain circumstances, you have the right to request deletion of your personal data. This right is subject to mandatory retention requirements for legal compliance as outlined in Section 6.
⏸️
Right to Restrict Processing
You may request a restriction on the processing of your personal data in certain circumstances — for example, while you are disputing the accuracy of your data or awaiting the outcome of a deletion request.
📦
Right to Data Portability
You have the right to receive the personal data you have provided to my88 in a machine-readable format (CSV or JSON) upon request, for the purpose of transferring it to another platform should you choose to do so.
🚫
Right to Object
You have the right to object to the processing of your personal data for marketing purposes at any time. Unsubscribe requests are processed immediately and you will receive no further marketing communications once the request has been confirmed.
8 Protection of Children's Data

The my88 platform is strictly for individuals aged 18 and above. my88 does not knowingly collect or process any personal data from children under the age of 18. We take active steps to prevent registration by minors, including age checks at registration and identity verification that may be requested at any time.

Should we discover that personal data of an underage individual has been collected without our knowledge, we will immediately take steps to delete that data and close the associated account. If you believe a minor has registered on my88, please contact our support team immediately at support@my88-vip.com.

9 Links to Other Platforms & Services

The my88 platform may contain links to external websites or services related to gaming or sports — such as official sports league websites for match information or game provider websites. my88's Privacy Policy does not apply to those external platforms. my88 is not responsible for the privacy practices or content of any external websites.

We encourage you to read the privacy policy of each platform you visit separately. The fact that a platform is linked from my88 does not mean it upholds the same privacy standards.

10 Privacy Policy Amendments

My88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or technological developments. When significant amendments are made:

  • You will be notified via an in-platform notice on your next login to my88
  • A notification email will be sent to the email address registered to your account
  • The "Updated" date at the top of this page will be revised to reflect the date of the latest amendment

We encourage you to review this page periodically. Continued use of the my88 platform after any amendments are made will be considered acceptance of the updated terms. If you do not agree with the changes, you have the right to close your account before they take effect.

Current Version: This Privacy Policy is effective from 1 January 2026 and supersedes all previous versions. The latest version will always be accessible on this page.
11 Contact Us About Data Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way my88 handles your personal data, please reach out to us through the following channels:

  • Privacy Email: support@my88-vip.com (please include "Data Privacy Inquiry" in the email subject line)
  • 24/7 Live Chat: Available directly within your my88 platform — response within 2–5 minutes
  • WhatsApp VIP: For Platinum and Diamond members, please reach out directly to your dedicated VIP manager

My88 is committed to responding to all privacy-related enquiries within 48 business hours. For data access, rectification, or deletion requests, processing time is between 7 and 30 days depending on the complexity of the request.

Why Data Privacy is an Absolute Priority at my88?

When you register at my88 and start playing — whether it's slots, live baccarat, EPL Sports Betting or live Malaysia Super League matches — you're entrusting us with sensitive personal information. Your full name, Malaysian phone number, bank account details and financial transaction history. That trust is not something we take lightly. At my88, protecting member data privacy is not merely a legal obligation — it's a moral responsibility we fully embrace.

Many people new to online entertainment platforms have understandable concerns about privacy. Is my information safe? Will the platform sell my data to advertisers? Can others see how much I win or lose? These are valid questions, and my88 wants to answer them directly. Your information is not sold. Not to anyone, not for any price, not under any circumstances — unless required by applicable Malaysian law.

The 256-bit SSL encryption my88 uses isn't just a technical term we throw around to look good on our website. It means that when you enter your phone number during registration, or confirm a deposit via Touch 'n Go or DuitNow, that data travels from your device to my88's servers in a form that is completely unreadable to anyone who might try to intercept it. Think of it like sending a letter locked inside a safe that only the recipient holds the key to. This is the same technology used by Maybank2u, CIMB Clicks, and every major bank in Malaysia to protect your online banking transactions — so you can judge for yourself the level of protection we provide.

Your game history and betting records on my88 — from baccarat to BWF badminton wagers — are personal information accessible only to you and the relevant my88 team members. my88 does not display your name, winning records, or gaming activity to any other member, nor to game providers beyond anonymised identifiers, and under no circumstances to the general public. Any winner leaderboards within the platform use anonymised usernames with asterisks, not members' full names.

The KYC identity verification process that my88 carries out — where you may be asked to submit a copy of your MyKad — is an unavoidable requirement in the financial services industry. It is not there to inconvenience you. It is there to ensure that the funds moving in and out of the my88 platform belong to real, verified individuals and are not being used for illicit activities such as money laundering. The documents you submit to my88 are stored in a separately encrypted system with strictly controlled access — no more than two or three individuals within the my88 team have authorisation, and that access is audited daily.

The data control rights we extend to my88 members reflect our belief that your personal data belongs to you — not to my88. We are simply temporary custodians managing it responsibly on your behalf. If you decide to close your my88 account tomorrow and request data deletion, we will carry it out promptly and completely for all data not subject to mandatory legal retention requirements. We will not attempt to talk you out of deleting, will not add unnecessary bureaucratic hurdles, and will not continue sending marketing emails after an unsubscribe request has been confirmed.

Cookie usage on the my88 platform is also designed with user preference in mind. Essential cookies that keep the platform functioning properly are required, but when it comes to analytics cookies that collect usage data, you have a choice. The analytics data we collect is fully anonymised — we don't know that "User A from Kuala Lumpur" visited the Live Casino page three times this week; we simply know that the Live Casino page as a whole receives more traffic on weekends. This aggregated data helps us make better design decisions for the benefit of all users.

My88 also wishes to make clear that we do not use member personal data to exploit your gaming habits. We do not analyse individual personal data to identify "vulnerable moments" and send manipulatively targeted promotional messages. my88 marketing communications are general in nature and based on the preferences you have provided — not on a psychological profile built from your individual betting data. This forms part of my88's commitment to Responsible Gaming, which you can read more about on the Responsible Gaming us.

In summary, your privacy at my88 is protected through industry-leading encryption technology, stringent data policies, well-trained staff and an unwavering institutional commitment. If you have any concerns about your personal data, we're always available via 24/7 live chat or email at support@my88-vip.com. We believe a platform that genuinely respects its users' privacy is one that deserves to be trusted — and your trust is the foundation of everything my88 does.

my88 Data Protection Summary

  • Encryption256-bit SSL
  • Data SoldNever
  • Data Access (Request)14 working days
  • Data Deletion30 working days
  • Privacy Enquiry Response<48 hours
  • 2FA AvailableYes (SMS OTP)
  • Security AuditsPeriodic

Your Privacy Rights — Summary

  • Access to your data
  • Correction of inaccurate data
  • Data deletion (subject to conditions)
  • Restriction of processing
  • Data Portability
  • Marketing opt-out

Contact the my88 Privacy Team

  • support@my88-vip.com
  • 24/7 Live Chat (in-account)
  • WhatsApp VIP (Platinum & Diamond)
  • Privacy Response < 48 hours
my88's Privacy Commitment

Your personal information is protected with 256-bit SSL encryption. my88 does not sell or share your data with third parties without your explicit consent. To exercise your privacy rights or submit a personal data enquiry, contact us at support@my88-vip.com. For complete information on platform use, please also read Terms & Conditions us.

FAQ – my88 Privacy Policy

Answers to the most frequently asked questions about data privacy and personal information protection at my88.

No, absolutely not. my88 does not sell, rent, or trade members' personal information to any third party for marketing or commercial purposes — this is an unconditional commitment with no exceptions. Your data may be shared with a very limited set of parties, such as Malaysian payment processing providers (Touch 'n Go, DuitNow, and others), solely to process your transactions, and they are not permitted to use it for any other purpose. Every third party that receives my88 member data is bound by a strict confidentiality agreement. If you receive unsolicited marketing from another party claiming to have obtained your information from my88, please contact us immediately — this is something we take very seriously.

To request access to your personal data, send an email to support@my88-vip.com with the subject line "Personal Data Access Request", including your my88 account number and a brief identity verification. You may also submit your request via the platform's 24/7 live chat. my88 will process your request within 14 business days and deliver a comprehensive data report in an easy-to-read format — covering stored identity data, a summary of transaction history, communication records, and any verification documents previously submitted. No fee is charged for the first data access request within any 12-month period.

When you close your my88 account, data handling takes place in several stages. Operational data such as game history and betting records will be anonymised within 90 days — meaning this information will no longer be linked to your personal identity. Financial data and transaction records must be retained for a minimum of 7 years following account closure, in accordance with Malaysian accounting and financial compliance requirements. Identity verification (KYC) data is retained for 5 years post-closure in line with AML requirements. All marketing communications will cease immediately upon confirmed account closure. If you wish to request faster deletion of specific data categories not subject to mandatory retention, this can be submitted together with your account closure request.

No, your betting and game history at my88 is completely private and confidential. No other members, public users, or external parties can view your individual activity records. Any winners' leaderboards displayed on the platform use anonymised names with asterisks — not your full name or any personally identifiable information. my88 customer support staff may access your transaction history and account records to assist with service issues, but this access is strictly controlled and audited. Only staff who genuinely require access to carry out their duties are permitted to do so, and every instance of access is logged in our system.

Your Data is Safe at my88 – Register with Confidence!

Your privacy is protected with 256-bit SSL encryption, no data is sold, and full control stays in your hands. Register a free my88 account today and enjoy over 2,000 casino games, EPL Sports Betting & Malaysia Super League with complete peace of mind.

Register Free Now Already Have an Account? Log In
Register for Free 256-bit SSL Protected Data Not Sold 24/7 BM Support

⚠️ For users aged 18 and above only. Please gamble responsibly. If you need assistance, visit Responsible Gaming.

Bahasa Melayu